Project Management Professional (PMP)

Task 1: Manage conflict

• Interpret the source and stage of the conflict
• Analyse the context for the conflict
• Evaluate/recommend/reconcile the appropriate conflict resolution solution

Task 2: Lead a team

• Set a clear vision and mission
• Support diversity and inclusion (e.g. behavior types and thought process)
• Value servant leadership (e.g. relate the tenets of servant leadership to the team)
• Determine an appropriate leadership style (e.g. directive and collaborative)
• Inspire, motivate and influence team members/stakeholders (e.g. team contract, social contract and reward system)
• Analyse team members and stakeholders’ influence
• Distinguish various options to lead various team members and stakeholders

Task 3: Support team performance

• Appraise team member performance against key performance indicators
• Support and recognise team member growth and development
• Determine appropriate feedback approach
• Verify performance improvements

Task 4: Empower team members and stakeholders

• Organise around team strengths
• Support team task accountability
• Evaluate demonstration of task accountability
• Determine and bestow level(s) of decision-making authority

Task 5: Ensure team members/stakeholders are adequately trained

• Determine required competencies and elements of training
• Determine training options based on training needs
• Allocate resources for training
• Measure training outcomes

Task 6: Build a team

• Appraise stakeholder skills
• Deduce project resource requirements
• Continuously assess and refresh team skills to meet project needs
• Maintain team and knowledge transfer

Task 7: Address and remove impediments, obstacles and blockers for the team

• Determine critical impediments, obstacles and blockers for the team
• Prioritise critical impediments, obstacles and blockers for the team
• Use network to implement solutions to remove impediments, obstacles and blockers for the team
• Re-assess continually to ensure impediments, obstacles and blockers for the team are being addressed

Task 8: Negotiate project agreements

• Analyse the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective(s)
• Verify objective(s) of the project agreement is met
• Participate in agreement negotiations
• Determine a negotiation strategy

Task 9: Collaborate with stakeholders

• Evaluate engagement needs for stakeholders
• Optimise alignment between stakeholder needs, expectations, and project objectives
• Build trust and influence stakeholders to accomplish project objectives

Task 10: Build shared understanding

• Break down situation to identify the root cause of a misunderstanding
• Survey all necessary parties to reach consensus
• Support outcome of parties' agreement
• Investigate potential misunderstandings

Task 11: Engage and support virtual teams

• Examine virtual team member needs (e.g. environment, geography, culture, global, etc.)
• Investigate alternatives (e.g. communication tools and colocation) for virtual team member engagement
• Implement options for virtual team member engagement
• Continually evaluate effectiveness of virtual team member engagement

Task 12: Define team ground rules

• Communicate organisational principles with team and external stakeholders
• Establish an environment that fosters adherence to the ground rules
• Manage and rectify ground rule violations

Task 13: Mentor relevant stakeholders

• Allocate the time to mentoring
• Recognise and act on mentoring opportunities

Task 14: Promote team performance through the application of emotional intelligence

• Assess behavior through the use of personality indicators
• Analyse personality indicators and adjust to the emotional needs of key project stakeholders

Task 1: Execute project with the urgency required to deliver business value

• Assess opportunities to deliver value incrementally
• Examine the business value throughout the project
• Support the team to subdivide project tasks as necessary to find the minimum viable product

Task 2: Manage communications

• Analyse communication needs of all stakeholders
• Determine communication methods, channels, frequency and level of detail for all stakeholders
• Communicate project information and updates effectively
• Confirm communication is understood and feedback is received

Task 3: Assess and manage risks

• Determine risk management options
• Iteratively assess and prioritise risks

Task 4: Engage stakeholders

• Analyse stakeholders (e.g. power interest grid, influence and impact)
• Categorise stakeholders
• Engage stakeholders by category
• Develop, execute and validate a strategy for stakeholder engagement

Task 5: Plan and manage budget and resources

• Estimate budgetary needs based on the scope of the project and lessons learned from past projects
• Anticipate future budget challenges
• Monitor budget variations and work with governance process to adjust as necessary
• Plan and manage resources

Task 6: Plan and manage schedule

• Estimate project tasks (milestones, dependencies and story points)
• Utilise benchmarks and historical data
• Prepare schedule based on methodology
• Measure ongoing progress based on methodology
• Modify schedule, as needed, based on methodology
• Coordinate with other projects and other operations

Task 7: Plan and manage quality of products/deliverables

• Determine quality standard required for project deliverables
• Recommend options for improvement based on quality gaps
• Continually survey project deliverable quality

Task 8: Plan and manage scope

• Determine and prioritise requirements
• Break down scope (e.g. WBS and backlog)
• Monitor and validate scope

Task 9: Integrate project planning activities

• Consolidate the project/phase plans
• Assess consolidated project plans for dependencies, gaps and continued business value
• Analyse the data collected
• Collect and analyse data to make informed project decisions
• Determine critical information requirements

Task 10: Manage project changes

• Anticipate and embrace the need for change (e.g. follow change management practices)
• Determine strategy to handle change
• Execute change management strategy according to the methodology
• Determine a change response to move the project forward

Task 11: Plan and manage procurement

• Define resource requirements and needs
• Communicate resource requirements
• Manage suppliers/contracts
• Plan and manage procurement strategy
• Develop a delivery solution

Task 12: Manage project artifacts

• Determine the requirements (what, when, where, who, etc.) for managing the project artifacts
• Validate that the project information is kept up to date and accessible to all stakeholders
• Continually assess the effectiveness of the management of the project artifacts

Task 13: Determine appropriate project methodology/methods and practices

• Assess project needs, complexity and magnitude
• Recommend project execution strategy (e.g. contracting and finance)
• Recommend a project methodology/approach (i.e. predictive, agile and hybrid)
• Use iterative, incremental practices throughout the project life cycle

Task 14: Establish project governance structure

• Determine appropriate governance for a project (e.g., replicate organisational governance)
• Define escalation paths and thresholds

Task 15: Manage project issues

• Recognise when a risk becomes an issue
• Attack the issue with the optimal action to achieve project success
• Collaborate with relevant stakeholders on the approach to resolve the issues

Task 16: Ensure knowledge transfer for project continuity

• Discuss project responsibilities within team
• Outline expectations for working environment
• Confirm approach for knowledge transfers

Task 17: Plan and manage project/phase closure or transitions

• Determine criteria to successfully close the project or phase
• Validate readiness for transition (e.g. to operations team or next phase)
• Conclude activities to close out project or phase

Task 1: Plan and manage project compliance

• Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)
• Classify compliance categories
• Determine potential threats to compliance
• Use methods to support compliance
• Analyze the consequences of noncompliance
• Determine necessary approach and action to address compliance needs (e.g., risk, legal)
• Measure the extent to which the project is in compliance

Task 2: Evaluate and deliver project benefits and value

• Investigate that benefits are identified
• Document agreement on ownership for ongoing benefit realization
• Verify measurement system is in place to track benefits
• Evaluate delivery options to demonstrate value
• Appraise stakeholders of value gain progress

Task 3: Evaluate and address external business environment changes for impact on scope

• Survey changes to external business environment (e.g. regulations, technology, geopolitical and market)
• Assess and prioritise impact on project scope/backlog based on changes in external business environment
• Recommend options for scope/backlog changes (e.g. schedule and cost changes)
• Continually review external business environment for impacts on project scope/backlog

Task 4: Support organisational change

• Assess organisational culture
• Evaluate impact of organisational change to project and determine required actions
• Evaluate impact of the project to the organisation and determine required actions