Administrative Assistant Professional

Overview

The Administrative Assistant Professional course at CTS College delves into the core competencies essential for administrative roles, honing practical skills such as effective communication, time management, and problem-solving. Our curriculum is crafted to bridge the gap between theory and application, ensuring that you not only understand administrative principles but can also seamlessly apply them in various workplace scenarios.

Apart from acquiring new skills and knowledge, students would enhance their academic achievements by optaining the relevant certification in this field. They will also receive the necessary feedback from our experienced instructor to ensure that they possess not only knowledge but also the confidence and competence needed to excel as administrative professionals.

Benefits

One of the major benefits of this course is that students will become fully equipped to not only efficiently carry out the different tasks in each area covered, but to also easily excel in these tasks. As a result, they would need little or no training in the workplace because they can now apply the knowledge and training they have received from the course.

Features

Below are some of the main features of this course:

• Short duration - can be completed in only 4 weeks with two classes per week
• Competitive rates with flexible payment plans
• Experienced lecturer with excellent student support
• Online classes which are also recorded for further review
• Support group via WhatsApp with the lecturer, programme manager and students

Target Audience

This course is perfect for:

• Individuals who are desirous of pursuing a career in administration
• Employed persons seeking certification

Entry Requirements

No prior experience or qualifications are required for enrolment in this course – all are welcome to join and learn.

Course Content

The following would be covered in this course:

1: Work Ethics & Professionalism

• Absenteeism
• Workplace Dress Code
• Definition of Ethical / Unethical & Professionalism
• Code of Conduct in the Organisation
• Professional Behaviour, High Work Ethics & Positive Work Attitude

2: Organisational Structure

• Defining Organisational Structure
• Defining the Roles, Functions and Responsibilities of each Department and its Employees
• Understanding the various Positions and Rank of each Employee in an Organization

3: Telephone Etiquette & Receptionist Duties

• Professional Telephone Skills
• Receptionist Duties and Responsibilities
• Taking Proper Messages

4: Customer Service Relations

• Training on Professional CSR Skills
• Professional Qualities in CSR
• Do’s and Don’ts in CSR
• Handling Irate and Difficult Customers

5: Office Writing Skills

• Writing Memos, Job Letters and Emails
• Email Etiquette

6: Office Traits

• Essential Hard and Soft Skills for Administrative Assistants
• Communication Skills
• People Skills
• Decision Making Skills
• Developing Critical Thinking and Problem-Solving Skills
• Time Management
• Stress Management
• Dealing with Difficult People
• Prioritising and Multitasking

Schedule

Course Offering

Day	Time	Duration	Contact Hours	Cost	Lecturer
Tuesday, Thursday	06:00 pm to 08:30 pm	4 Weeks	20 hours	$1,250.00	Mrs. Seema Ragbir-Ramdial

*SPECIAL OFFER: Introductory Price: $1,250

Session - Tuesday, Thursday (06:00 pm to 08:30 pm)

Session	Start Date	End Date
2024 - Session 1	Tuesday, January 30, 2024	Tuesday, February 27, 2024
2024 - Session 2	Tuesday, April 16, 2024	Thursday, May 9, 2024
2024 - Session 3	Tuesday, June 4, 2024	Thursday, June 27, 2024
2024 - Session 4	Tuesday, August 6, 2024	Thursday, August 29, 2024
2024 - Session 5	Tuesday, October 8, 2024	Tuesday, November 5, 2024

Delivery Mode

Online Classes

This course will be delivered via live online classes. Students will be provided with a link to join the class as well as other relevant instructions at least one day before the start of each class. These classes are also recorded - therefore students have the option to review the course content as often as they like.

Additional Info

Assessment

Students would be required to complete the following assessment(s) for this course:

• Written exam

Certification

In order to receive the CTS College certificate of completion or participation for this course, students must attend a minimum of 75% of classes and pay any outstanding fees. Where applicable, students who do not meet the necessary assessment requirements, but attended the required amount of classes would receive a CTS College certificate of participation.

Certificates would be provided in digital format which would allow students to access, print and share their certificates 24/7 on demand. For more information on our digital certificates please click here.

Interactive Course Calendar

Explore our comprehensive Interactive Course Calendar, with a list of all our courses and their costs and delivery modes offered throughout the year.

View Calendar »

Fees & Payment

Cost

This course is offered at the affordable price of $1,250. In order to start the course, students must pay a minimum of 50% before the first class.

Payment Plans

Students can be given a payment plan where the initial downpayment is made, with an arrangement for the remaining balance to be paid over the duration of the course. Please feel free to contact us to discuss a payment plan customised for you.

Payment Methods

The following table shows the details for the 4 convenient ways to pay the CTS College fees for this programme:

Payment Method	Details
Linx	Paid at the Administration Office
Credit Card	Paid at the Administration Office
Cheque	Paid at the Administration Office Made Payable to CTS College
Online Bank Transfer	Paid via Online Banking Click to view full instructions »

Student Support

Facilitator

At CTS College, we believe in crafting an extraordinary student experience. This is why we have selected Mrs. Seema Ragbir-Ramdial to facilitate the Administrative Assistant Professional course. Mrs. Ragbir-Ramdial not only imparts knowledge, but creates a learning experience where students feel valued and appreciated. She is also committed to shaping a transformative learning journey and creating an educational adventure that goes beyond the ordinary.

Mrs. Ragbir-Ramdial holds a B.A. Honours degree in Business Management and is passionate about business and teaching. She has over 15 years of experience in Administration and at the age of 23 was promoted to Manager at one of her former workplaces. She created history when she accepted the post by becoming the company’s first female and youngest Manager. It is there where she began her successful career in Business Management.

She is vastly qualified and experienced in Business Management, Human Resource Management, General Management, Accounting, Customer Service, Administration, Managerial Leadership and Educational Psychology.

Programme Management

The programme management team is responsible for the management of this course. If you would like further information or clarification on this programme please contact:

Ms. Kelly Ann Bholasingh
Programme Manager
Phone: (868) 360-3209 / (868) 740-9095

E-mail: Certificationshidden@CTSCollege.com